FAQ
Frequently asked questions about life at The Hearthstone.
We are here to answer questions. Call (206) 517-2216 or fill out the contact fields at the bottom of this page to learn more.
What is a Continuing Care Retirement Community (CCRC)?
A CCRC, such as The Hearthstone, is a community that offers independent living, plus higher levels of care such as assisted living, memory care, skilled nursing and medical rehabilitation.
What is the non-profit advantage?
As a non-profit community, The Hearthstone uses entrance fees and monthly service fees to support the operation and invest in programs, amenities and improvements that enrich the lives of our residents. No individuals or entities benefit from our successful operation. The residents and future residents are the sole beneficiaries of this self-sustainable community. Decisions are made in the best interests of our residents, rather than shareholders, as is the case with for-profit organizations.
What fees do I pay at The Hearthstone?
As with many nonprofit Continuing Care Retirement Communities, residents of The Hearthstone pay a one-time entrance fee and an on-going monthly service fee. Both vary by size and location of apartment and number of occupants.
What does the entrance fee cover?
An entrance fee is a one-time fee for independent living residents based on the apartment size, location and the type of contract that best meets their financial goals. While the entrance fee and monthly service fee do not signify ownership, they do afford access to all the Hearthstone’s common areas, programs and amenities. The entrance fee also affords priority access to healthcare services at a discounted market rate and up to sixty complimentary days in the skilled nursing and rehabilitation center. Entrance fees contribute to capital improvements to the building and grounds, avoiding special assessments and ensuring a well-maintained community for years to come. If two people live in a residence, a second person entrance fee of five percent applies.
Is the entrance fee refundable?
The Hearthstone offers both non-refundable and refundable contract options. The non-refundable option amortizes over the first four years of residency. Our sales team will be happy to describe each option in detail.
What does the monthly service fee cover?
The monthly service fee covers all utilities, cable TV, Wi-Fi, land line phone service, twice-monthly housekeeping, chef-prepared meals, flexible meal plan, maintenance services, full access to community amenities and programs, scheduled local transportation and monitored emergency response.
Is the monthly service fee fixed or subject to change?
Based on costs for services, staffing and other operating expenses, the monthly service fee is subject to annual increase.
What happens if short-term care needs should arise?
Each member of the care continuum receives up to 60 complimentary days in our skilled nursing unit. These days can be used as needed for skilled nursing stays not covered by Medicare.
Can I decorate or make additional changes to my apartment?
You are welcome to put your personal touches on your new home. Any changes or renovations must first be approved by management and are the financial responsibility of the resident. Custom renovations will remain the property of The Hearthstone.
How do I know which living option at The Hearthstone is right for my situation?
In addition to independent living, the front offices, community services, higher levels of care, dining and the majority of activities are in our flagship Lakeside building. Cove East and Cove West are smaller, adjacent complexes that offer quieter, condo-like living.
What is the process for moving to The Hearthstone?
If you are considering a move, our sales department will be happy to show you our currently available apartment(s). When you are ready to take the next step, simply fill out a residency application. If your application is approved, a deposit in the minimum amount of twenty-five (25) percent of the entrance fee is required to reserve the apartment and schedule a move-in date. Deposit percentages may escalate based on the complexity of the transaction and/or the renovation process, if applicable.
A vibrant community in the heart of Green Lake







