FAQ

Frequently asked questions about life at The Hearthstone.

We are here to answer questions. Call (206) 517-2216 or fill out the contact fields at the bottom of this page to learn more.

What is a Continuing Care Retirement Community (CCRC)?

A CCRC, such as The Hearthstone, is a community that offers independent living, plus higher levels of care such as assisted living, memory care, skilled nursing and medical rehabilitation.

What is the non-profit advantage?

As a non-profit community, The Hearthstone uses entrance fees and monthly service fees to support the operation and invest in programs, amenities and improvements that enrich the lives of our residents. No individuals or entities benefit from our successful operation. The residents and future residents are the sole beneficiaries of this self-sustainable community. Decisions are made in the best interests of our residents, rather than shareholders, as is the case with for-profit organizations.

What fees do I pay at The Hearthstone?

As with many nonprofit Continuing Care Retirement Communities, residents of The Hearthstone pay a one-time entrance fee and an on-going monthly service fee. Both vary by size and location of apartment and number of occupants.

What does the entrance fee cover?

An entrance fee is a one-time fee for independent living residents based on the apartment size, location and the type of contract that best meets their financial goals. While the entrance fee and monthly service fee do not signify ownership, they do afford access to all the Hearthstone’s common areas, programs and amenities. The entrance fee also affords priority access to healthcare services at a discounted market rate and up to sixty complimentary days in the skilled nursing and rehabilitation center. Entrance fees contribute to capital improvements to the building and grounds, avoiding special assessments and ensuring a well-maintained community for years to come. If two people live in a residence, a second person entrance fee of five percent applies.

Is the entrance fee refundable?

The Hearthstone offers both non-refundable and refundable contract options. The non-refundable option amortizes over the first four years of residency. Our sales team will be happy to describe each option in detail.

What does the monthly service fee cover?

The monthly service fee covers all utilities, cable TV, Wi-Fi, land line phone service, twice-monthly housekeeping, chef-prepared meals, flexible meal plan, maintenance services, full access to community amenities and programs, scheduled local transportation and monitored emergency response.

Is the monthly service fee fixed or subject to change?

Based on costs for services, staffing and other operating expenses, the monthly service fee is subject to annual increase.

What happens if short-term care needs should arise?

Each member of the care continuum receives up to 60 complimentary days in our skilled nursing unit. These days can be used as needed for skilled nursing stays not covered by Medicare.

Can I decorate or make additional changes to my apartment?

You are welcome to put your personal touches on your new home. Any changes or renovations must first be approved by management and are the financial responsibility of the resident. Custom renovations will remain the property of The Hearthstone.

How do I know which living option at The Hearthstone is right for my situation?

In addition to independent living, the front offices, community services, higher levels of care, dining and the majority of activities are in our flagship Lakeside building. Cove East and Cove West are smaller, adjacent complexes that offer quieter, condo-like living.

What is the process for moving to The Hearthstone?

If you are considering a move, our sales department will be happy to show you our currently available apartment(s). When you are ready to take the next step, simply fill out a residency application. If your application is approved, a to-be-determined percentage deposit of the entrance fee is required to reserve the apartment and schedule a move-in date.

Do I have to live at Hearthstone to become an assisted living resident?

Yes. Because we reserve those rooms for members of the care continuum who have paid for access to higher levels of care, we rarely “direct admit” people from the outside into assisted living.

I say, “The Hearthstone is a Special Place to live.” Yes! I moved to Hearthstone about a year ago. Before ‘life’s restrictions’ and masks I enjoyed new friends in the dining room, common area presentations and activities, walks around Green Lake. During the COVID period of seclusion the staff has been most caring of us; ‘Heroes’ we call them. I felt safe from the beginning. I can still walk Green Lake or visit the Wellness Center five days a week to exercise on high-tech equipment (with masks and a limited number of exercisers). And, massages are again offered. I’m happy I made the decision to move to Hearthstone when I did!

Georgia
A Disneyland for Seniors” was my initial description for family and friends of my transition to the Hearthstone. I so enjoyed the dining, activities (especially ping-pong), exercise and access to Green Lake Nature walks. That all came to a halt in March ‘20 with the arrival of Covid-19. Now I am grateful to be cocooned as a “bird in a gilded cage” to wait out this pandemic. A monthly newsletter “the Spark” with educational articles and enriching life stories leaves me humbled to be neighbors with such special folks. Hearthstone even has two centurion residents as role models!

MaryKay, Lakeside
My move into the Hearthstone’s Cove West, just over a year ago, was one of the best decisions I’ve ever made. My criteria for the decision included; a facility with a continuum of care, flat terrain for walking, located in or near a vibrant community, and, of course, value. All my criteria was met at the Hearthstone in the Green Lake Neighborhood, with the added plus pleasant, welcoming neighbors and a staff ready to assist me in any way. I definitely made the right decision.

Keith, Cove West
Selecting a place to spend your final years is a difficult, and very private, decision. My wife and I moved into The Hearthstone about a month before the pandemic shutdown. And after several months of living here under shutdown conditions we are so pleased with our choice. We have felt very safe, comfortable, and well looked after. Though we've not been able to establish new social relationships the way we would ordinarily do, we have enjoyed sharing the experience with our new acquaintances.

Bob and Mary, Cove East
The transition to my new home has been seamless. The residents and staff have been welcoming and helpful all along the way and I have appreciated how light and open it feels here at Hearthstone.

Molly
Since moving into Cove East, over 7 months ago, we can now say that we love our new home. That being said, we can’t say that it has been easy. The corona virus has presented us all with challenges. BUT, we are so glad to be living in this community of like-minded neighbors. Even though we only know each other with masks, we have found everyone at Cove East to be friendly and caring. We are all anxious for the day when we will be able to socialize in person. I know we are all looking forward to a more normal life.

Jim and Jill, Cove East